Q&A: Revenue Impact and Clinical Service Expansion Opportunities

Q&A – Business Impact and Future Opportunities

Main Discussion Topics:

• Revenue impact of point-of-care testing
• Opportunities for complementary product recommendations
• Future evolution of pharmacy clinical services

Key Points for Physicians:

• Point-of-care testing creates opportunities for appropriate OTC product recommendations
• Testing services often attract patients not previously using the pharmacy
• Testing programs can expand into additional clinical services such as contraceptive prescribing

Notable Insights:

• Primary revenue comes from testing services rather than subsequent product sales
• Word-of-mouth referrals from satisfied patients drive program growth
• Testing programs position pharmacies for future value-based care opportunities

Clinical Significance:

As health care payment models transition from fee-for-service to value-based reimbursement, point-of-care testing represents a strategic pathway for community pharmacies to establish clinical service infrastructure supporting long-term sustainability and expanded health care access.