Implementing Point-of-Care Testing in Community Pharmacy: Regulations, Logistics, and Reimbursement : Episode 3
Optimizing Workflow and Staff Training for Point-of-Care Testing Implementation
A panelist discusses how transforming pharmacy staff roles by training technicians to handle clinical programs such as point-of-care testing creates a more efficient workflow system, similar to how physicians work with nurses.
Operational Implementation and Staffing Considerations
Main Discussion Topics:
- Technician role expansion in clinical service delivery
- Workflow transformation for clinical integration
- Establishing protocols for clinical services
Key Points for Physicians:
- Pharmacy technicians can be trained to perform clinical support functions similar to medical assistants
- Standardized protocols ensure consistent service delivery
- Workflow redesign is essential for sustainable implementation
Notable Insights:
- Pharmacy technicians often embrace expanded clinical roles
- Clinical services implementation does not necessarily require additional staffing
- Pharmacist time is freed up for clinical decision-making through appropriate delegation
Clinical Significance:
Successful implementation of point of care testing requires fundamentally reconceptualizing pharmacy workflow and staff roles, creating a provider-centric model that supports clinical services while maintaining prescription dispensing functions.
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