Optimizing Workflow and Staff Training for Point-of-Care Testing Implementation

Operational Implementation and Staffing Considerations

Main Discussion Topics:

• Technician role expansion in clinical service delivery
• Workflow transformation for clinical integration
• Establishing protocols for clinical services

Key Points for Physicians:

• Pharmacy technicians can be trained to perform clinical support functions similar to medical assistants
• Standardized protocols ensure consistent service delivery
• Workflow redesign is essential for sustainable implementation

Notable Insights:

• Pharmacy technicians often embrace expanded clinical roles
• Clinical services implementation does not necessarily require additional staffing
• Pharmacist time is freed up for clinical decision-making through appropriate delegation

Clinical Significance:

Successful implementation of point of care testing requires fundamentally reconceptualizing pharmacy workflow and staff roles, creating a provider-centric model that supports clinical services while maintaining prescription dispensing functions.