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Q&A: As Closures Mount, Independent Pharmacies Must Diversify Services
Douglas Hoey, CEO of NCPA, discusses what pharmacies can do to increase revenue and avoid shutting their doors.
Q&A: Borrowing the Disney Touch for Better Pharmacy Customer Service | AAP 2025
A conversation with Mark Garofoli, PharmD, MBA, BCGP, CPE, CTTS, clinical assistant professor and director of experiential learning at West Virginia University School of Pharmacy, at AAP 2025.
Q&A: Strategic Vaccine Management Can Drive Pharmacy Success | AAP 2025
A conversation with Greg Mitchell, owner of United Drug Superstore in Hatch, New Mexico, at AAP 2025.
Q&A: Medicare Price Negotiations Put Pharmacies, Patient Access at Risk | AAP 2025
A discussion with Douglas Hoey, RPh, MBA, CEO of NCPA, at AAP 2025.
Importance of Vaccination to Independent Pharmacy Profitability | AAP 2025
At AAP 2025, Greg Mitchell, owner of United Drug Superstore, discussed how retail pharmacies can leverage vaccine services to build long-term patient relationships.
What Pharmacists Can Learn From Disney’s Customer Service | AAP 2025
At AAP 2025, Mark Garofoli, PharmD, MBA, BCGP, CPE, CTTS, discussed how Disney’s approach to customer service can be applied in a community pharmacy setting.
Independent Pharmacies Must Expand Services to Stay Afloat | AAP 2025
At AAP 2025, Douglas Hoey, RPh, MBA, CEO of NCPA, discussed what pharmacies can do to increase revenue and avoid shutting their doors.
Inflation Reduction Act’s Impact on Independent Pharmacies | AAP 2025
At AAP 2025, Melanie Maxwell, president of AlignRx, discussed the intent, benefits and consequences of the IRA.
Q&A: Balancing Patient Care, Compliance Amid Controlled Substance Challenges | AAP 2025
Mark Garofoli, PharmD, MBA, BCGP, CPE, CTTS, discusses effective strategies for balancing excellent patient care with strict regulations surrounding controlled substances.
Q&A: Douglas Hoey on PBM Reform, Optum Rx Cost-Plus Announcement | AAP 2025
At AAP 2025, Douglas Hoey, CEO of NCPA, discussed the possibility of PBM reform under the new administration and his take on Optum Rx’s plans to introduce a cost-plus reimbursement model.
Independent Pharmacies Must Be Prepared For DEA Inspections | AAP 2025
At AAP 2025, Ron Friedman discussed best practices for responding to a DEA inspection, how to identify any red flags, and best practices for dispensing.
Medicare Drug Price Negotiation Could Expose Pharmacies to Significant Financial Risk | AAP 2025
At the American Associated Pharmacies Annual Conference, Douglas Hoey, RPh, MBA, discussed what needs to change in the program so that it does not hurt pharmacies and patients.
Preparedness Key For Delivering Excellent Patient Care in Pharmacies | AAP 2025
A conversation with Mark Garofoli, PharmD, MBA, BCGP, CPE, CTTS, at the American Associated Pharmacies 2025 Annual Conference.
GLP-1s Present Profitability Challenges to Independent Pharmacies | AAP 2025
A conversation with Scott Biggs and Greg Mitchell at the American Associated Pharmacies 2025 Annual Conference.
PBM Reform Delays Continue to Negatively Impact Pharmacies | AAP 2025
A conversation with Douglas Hoey, CEO of the National Community Pharmacists Association, at the American Associated Pharmacies 2025 Annual Conference.
Meeting Preview: AAP 2025 Annual Conference
This year’s conference is taking place from April 10 to 12 in Austin, Texas.
American Associated Pharmacies 2025 Annual Meeting Takes Austin
American Associated Pharmacies Celebrates 15 Years
Turn Your Pharmacy Into a Go-To Destination
Independent Pharmacies Must Look Out For Deceptive PBM Practices
A Q&A with Douglas Hoey, CEO of NCPA, on ways to change the pharmacy payment model and deceptive practices being employed by PBMs.
How Pharmacies Can Effectively Transition to a Wellness-Focused Model
At AAP 2024, Kathy Campbell, PharmD, discussed obstacles that pharmacies may face when transitioning to a wellness-focused approach.
Medicare-Focused Insurance Agency Could Benefit Independent Pharmacies
A Q&A with Joe McKamey, general manager at Marcrom’s Pharmacy in Manchester, Tennessee.
Pharmacies Should Adopt Proactive Health, Wellness to Help Patients
Kathy Campbell, PharmD, discusses why she believes wellness and proactive health are the future of pharmacy and the unique value they offer compared to traditional models.
Congress, CMS Must Take Action to Mitigate Impact of ‘DIR Hangover’
A Q&A with Douglas Hoey, CEO of NCPA, on how the new provision from CMS requiring DIR fees at the point of sale is impacting independent pharmacies in 2024.
Keeping Pharmacies Independent: Best Practices For Selling, Buying a Business
At AAP 2024, the Cardinal Health Pharmacy Transitions Services team hosted a session outlining how best to go about selling and buying a pharmacy.
Addressing Misconceptions Around Opening A Medicare-Focused Insurance Agency
Joe McKamey, general manager at Marcrom’s Pharmacy, highlights the potential pitfalls or misconceptions that pharmacies may encounter when opening a Medicare-focused insurance agency.
How Pharmacies Can Successfully Leverage 340B
Eric Fromhart, co-founder and chief growth officer at Aventi Health, discusses how pharmacies can use 340B to increase profits and how they can avoid any potential risks when participating in the program.