Opinion|Videos|November 6, 2025

Pharmacists as the Front Line of Vaccine Education and Access

An expert discusses, leveraging the high accessibility of community pharmacies, pharmacists can administer vaccines and combat patient hesitancy using active listening and motivational interviewing.

An expert discusses how, pharmacists are increasingly vital as the front line of vaccine education and administration, leveraging the high accessibility of community pharmacies to bridge gaps in public health. Unlike a traditional physician's office, where vaccination is often an ancillary part of a broader health visit, the pharmacy offers a convenient, low-barrier environment for receiving immunizations.

This accessibility makes pharmacists crucial partners in achieving high vaccination rates, especially for routine and seasonal shots. They are often seen as one of the most accessible health care providers, allowing for spontaneous or planned vaccination visits that don't require a separate doctor's appointment.

However, this front-line position means pharmacists regularly encounter significant patient misconceptions and vaccine hesitancy. Common issues include concerns about adverse effects, the belief that vaccines cause the illness they prevent, or the perceived lack of necessity for certain immunizations. To effectively address these barriers, specific counseling techniques have proven highly successful in the busy community setting, according to Jeffery Goad, PharmD, MPH, president of the National Foundation for Infectious Diseases. Pharmacists often employ active listening to identify the root cause of the patient's specific fear, rather than offering generic information. They utilize motivational interviewing to meet the patient where they are, using plain, relatable language to address concerns and focusing on the benefits of vaccination to the patient's individual lifestyle and health. This tailored, patient-centric approach allows pharmacists to build trust and successfully counsel hesitant individuals, solidifying their role as indispensable educators in the public health landscape.

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