How AI Can Improve the Pharmacist’s Workload | NCPDP 2025
Stanley V. Campbell, Jr., CEO of EagleForce Associates, Inc., and Yi Deng, PhD, Senior Vice President of Engineering at EagleForce, explore real-world examples of AI giving time back to pharmacists.
Artificial intelligence (AI) has gradually become commonplace in pharmacy practices and has shown its ability to improve pharmacy employees’ workloads, from everyday tasks within the pharmacy to backend support for claims and prior authorizations.
At the National Council for Prescription Drug Programs (NCPDP) 2025 Annual Conference, held May 5 to May 7 in Scottsdale, Arizona, Drug Topics was joined by Stanley V. Campbell, Jr., CEO, and Yi Deng, PhD, Senior Vice President of Engineering, of EagleForce Associates. In the second part of our discussion with Deng and Campbell, they discussed AI’s use from the perspectives of pharmacists, technicians, and any other day-to-day pharmacy employees.
Watch this video to gain further insights into the ever-adapting AI landscape, both within pharmacy and health care as a whole. The implementation of AI into health care has come with arguably an even split of opportunities and challenges. While some may be skeptic of AI’s accuracy and effectiveness, others have hit the ground running with AI implementation and have been helping pharmacists save time and make more at the pharmacy counter.
Through their work at EagleForce, Deng and Campbell have been helping pharmacists understand and adapt AI into their practices. From streamlining common tasks to freeing up pharmacists’ time like never before, learn about the real-world instances where pharmacies are reaping AI’s proven benefits.
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