Study: Customer satisfaction with drugstores is up
Customer satisfaction with the retail sector, which includes department and discount stores, specialty retail stores, supermarkets, gas stations, and health and personal care stores, has increased 2.8%, to 74.4, on a 100-point scale, according to the latest report from the University of Michigan's American Customer Satisfaction Index (ACSI). ACSI is a national economic indicator of customer evaluations of the quality of products and services available to U.S. household consumers. The report found the drugstore industry is up 2.6% from its first measurement last year. CVS jumped 5.4%, to reach a score of 78, and Rite Aid climbed 4.2%, to a score of 75.
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How Mark Cuban Cost Plus Drug Company Is Approaching Drug Pricing Transparency
October 14th 2024Erin Albert, vice president of pharmacy relations and chief privacy officer at Mark Cuban Cost Plus Drug Company, PBC, discussed drug pricing and what her company is doing to revolutionize transparency.
