Customer satisfaction with the retail sector, which includes department and discount stores, specialty retail stores, supermarkets, gas stations, and health and personal care stores, has increased 2.8%, to 74.4, on a 100-point scale, according to the latest report from the University of Michigan's American Customer Satisfaction Index (ACSI). ACSI is a national economic indicator of customer evaluations of the quality of products and services available to U.S. household consumers. The report found the drugstore industry is up 2.6% from its first measurement last year. CVS jumped 5.4%, to reach a score of 78, and Rite Aid climbed 4.2%, to a score of 75.
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