Study: Customer satisfaction with drugstores is up

March 5, 2007

Customer satisfaction with the retail sector, which includes department and discount stores, specialty retail stores, supermarkets, gas stations, and health and personal care stores, has increased 2.8%, to 74.4, on a 100-point scale, according to the latest report from the University of Michigan's American Customer Satisfaction Index (ACSI). ACSI is a national economic indicator of customer evaluations of the quality of products and services available to U.S. household consumers. The report found the drugstore industry is up 2.6% from its first measurement last year. CVS jumped 5.4%, to reach a score of 78, and Rite Aid climbed 4.2%, to a score of 75.

Customer satisfaction with the retail sector, which includes department and discount stores, specialty retail stores, supermarkets, gas stations, and health and personal care stores, has increased 2.8%, to 74.4, on a 100-point scale, according to the latest report from the University of Michigan's American Customer Satisfaction Index (ACSI). ACSI is a national economic indicator of customer evaluations of the quality of products and services available to U.S. household consumers. The report found the drugstore industry is up 2.6% from its first measurement last year. CVS jumped 5.4%, to reach a score of 78, and Rite Aid climbed 4.2%, to a score of 75.

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