Good Neighbor Pharmacy Hosts First Virtual ThoughtSpot 2020 Conference & Trade Show


The annual event, which convenes thousands of independent community pharmacies, moves to an immersive virtual environment on

AmerisourceBergen and Good Neighbor Pharmacy kicked off the first virtual ThoughtSpot, Good Neighbor Pharmacy’s annual conference and trade show, representing the organization’s continued commitment to ensuring pharmacists have the resources they need to be the pharmacy of choice in their communities, especially in this dynamic time.ThoughtSpot 2020 included a virtual general session and keynote address, more than 40 on-demand continuing education (CE) sessions, and a selection of live webinars will continue throughout the Fall. These virtual gatherings – hosted on AmerisourceBergen’s new event platform ABLive - provide pharmacists with tools, knowledge, and best practices to optimize their business operations, the patients’ experience, and their bottom line.

“This year, we were focused on executing an immersive and interactive experience to connect with our customers and partners, and it’s been an exciting process bringing ThoughtSpot 2020 to life and sharing, learning and growing with our customers in this new, virtual environment,” said Rich Tremonte, Executive Vice President and President of Community & Specialty Pharmacy at AmerisourceBergen. “Beyond maintaining access to care, community pharmacists have quickly adapted to serve their communities in new and inspiring ways this year, and we were proud to stand by them and recognize their resilience during this year’s show. This is also why we were proud to honor the 2020 Generics rebate for customers who had registered this past spring to attend the original conference, despite not being able to meet in-person.”

During the general session event, AmerisourceBergen leaders announced four key areas of focus for supporting independent community pharmacies in the year ahead:

  • Sustainability: Offering impactful solutions that help protect independent pharmacy operations during today’s challenging business and health care environments and market evolution.
  • Digital & Technological Advancement: Continuing to build solutions that attract new customers while retaining existing ones through Good Neighbor Pharmacy digital platforms, telemedicine, and eCommerce offerings.
  • Diversifying Pharmacy Profitability: Supporting business expansion that diversifies pharmacy profitability – beyond dispensing – such as convenience packaging, clinical services, point-of-care testing, and more.
  • Leading Advocacy Efforts: Advocating at both federal and state levels to encourage payment reform and expansion of the pharmacists’ scope of practice.

“If last year’s ThoughtSpot was a rally cry for pharmacists to shout their unique stories from the rooftops, this year’s huddle was all about evolving the game and leaving it all on the field,” said Brian Nightengale, RPh, PhD, President of Good Neighbor Pharmacy. “Protecting the business of independent community pharmacy takes teamwork, and we believe that we have the right team of experts and set of solutions in place to help pharmacies reach the next level of ownership and practice. We are committed to helping our independent community pharmacies expand their services, advocate for themselves and their businesses, and connect with customers in new ways. Put simply, we want to give them more opportunities to do what they do best: deliver personalized, standout care to patients.”

Independent community pharmacists are uniquely positioned as a trusted, knowledgeable, and accessible resource to address the unmet needs of patients across all communities – including culturally diverse communities of color. AmerisourceBergen and Good Neighbor Pharmacy are fully dedicated to their mission to create healthier futures, and creating awareness and providing resources to pharmacy members to help address the healthcare gap is part of that mission. As part of the virtual general session event, participants had access to a panel discussion on proactively addressing healthcare disparities in local communities. This is the first installment of an ongoing series of panel discussions on this important topic. Visit for additional background, resources and information for pharmacists and patients

AmerisourceBergen is also recognizing Family Pharmacy of Pottsboro, Lily’s Pharmacy of Johns Creek, and McCoy-Tygart Drug as finalists for Good Neighbor Pharmacy’s 2020 Pharmacy of the Year Award. The award highlights the top pharmacies within the Good Neighbor Pharmacy Network of more than 4,000 independent community pharmacies that display excellence in patient care, community outreach, and innovative pharmacy practice.

Voting for the Good Neighbor Pharmacy of the Year award runs through October 16th. Votes can be cast by visiting or the Good Neighbor Pharmacy Facebook page – – where videos highlighting the three finalists are posted. The annual award will be presented virtually on October 20th during a special presentation on ABLive.

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