CMS pulls plug on Part D R.Ph. help line

June 26, 2006

Pharmacists dialing the dedicated Medicare Part D help line will now be redirected to the 1-(800) MEDICARE interactive voice response system instead. CMS pulled the plug on the R.Ph.-only help line after daily calls fell by 80% since Jan. 1.

CMS pulls plug on Part D R.Ph. help line

Pharmacists dialing the dedicated Medicare Part D help line will now be redirected to the 1-(800) MEDICARE interactive voice response system instead. CMS pulled the plug on the R.Ph.-only help line after daily calls fell by 80% since Jan. 1. Most questions should be directed to drug plans, but pharmacists should phone Medicare to determine eligibility or to obtain enrollment information if they can't get it from the patient or an E1 query.

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