$4 generic drugs make patients happier with their pharmacies

November 10, 2008

Flat-rate generic drug programs give pharmacy customers greater satisfaction, according to a 2008 national pharmacy study by J.D. Power and Associates.

Key Points

Patients in flat-rate generic prescription programs are more satisfied with their pharmacies than those who are not part of such programs, according to a new study.

Additionally, Target, Medicine Shoppe, Ralphs, Publix, Wegmans, and Hy-Vee have the highest pharmacy customer satisfaction rates in J.D. Power and Associates' 2008 National Pharmacy Study.

The study found that satisfaction rates among brick-and-mortar pharmacy customers who participate in flat-rate prescription programs averages 826 on a 1,000-point scale, compared with 817 among customers who don't participate in these programs.