Pharmacists Experience Challenges in Credentialing, Billing for Services | NCPA 2025

With pharmacies gradually gaining more and more clinical services to provide and bill for, they are often running into issues regarding credentialing as well as finding the properly regulated services to bill for in the first place.

“[The] big thing is credentialing,” Jennifer Griffin, PharmD, MS, clinical pharmacist at Harps Food Stores, Inc, told Drug Topics. “Pharmacists want to know how to go about that because that's new for us, but it's what every other health care provider does.”

Griffin caught up with Drug Topics during the National Community Pharmacists Association (NCPA) 2025 Annual Convention & Expo to discuss her continuing education session titled “Which Code Is It Anyway? Understanding Medical Billing Lingo and Implementing Revenue Cycle Strategies That Work.”

Throughout her work at Harps Food Stores and working with pharmacists to understand their responsibilities as both health care providers and business operators, Griffin has garnered expertise on the best approaches and operations to prioritize in order to drive pharmacy sustainability.

In part one of our interview with her, she shared insights on pharmacy credentialing, how it’s a novel task for pharmacy businesses, and the challenges that accompany billing for clinical services.

Read more of our coverage from NCPA 2025.

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