Pharmacists Experience Challenges in Credentialing, Billing for Services | NCPA 2025

As pharmacies increasingly offer and bill for clinical services, they often encounter issues with credentialing and identifying properly regulated services to bill for.

“[The] big thing is credentialing,” Jennifer Griffin, PharmD, MS, clinical pharmacist at Harps Food Stores, Inc, told Drug Topics. “Pharmacists want to know how to go about that because that's new for us, but it's what every other health care provider does.”

Drug Topics caught up with Griffin during the National Community Pharmacists Association (NCPA) 2025 Annual Convention & Expo to discuss her continuing education session, titled “Which Code Is It Anyway? Understanding Medical Billing Lingo and Implementing Revenue Cycle Strategies That Work.”

Throughout her work at Harps Food Stores and working with pharmacists to understand their responsibilities as health care providers and business operators, Griffin has become an expert in prioritizing the best approaches and operations to drive pharmacy sustainability.

In part 1 of our interview, she shared insights into pharmacy credentialing, explaining how it is a novel task for pharmacy businesses, and the challenges that accompany billing for clinical services.

Read more of our coverage from NCPA 2025.

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