Jennifer Shannon, owner & pharmacist at Lily's Pharmacy of Johns Creek, shares her story as a finalist for GNP's Pharmacy of the Year.
Vote for the 2020 Good Neighbor Pharmacy of the Year here.
I'm Jennifer Shannon, and this is my husband Mike, and we own Lily's Pharmacy.
When we first opened our pharmacy, I don't think we did hardly any social media at all. But then, all of a sudden, COVID opened our eyes and when every pharmacy out there closed their lobbies, all I could think of is, how do I talk to my supporters and patients in the community?
It was through social media. Every day, almost, we made a video just to say hi and check in and "please know we are here for you every single day, please call your emergency line, my cell phone number."
I think that's what keeps people coming back to us, too, is that they feel that sense of connection with our family.
When I couldn't touch my patients physically, that was the best way I could reach them.