CMS needs to improve Part D communications
CMS should enhance communication with Part D beneficiaries byimproving written materials, the toll-free help line, and theMedicare Web site, according to a study by the GovernmentAccountability Office.
CMS should enhance communication with Part D beneficiaries by improving written materials, the toll-free help line, and the Medicare Web site, according to a study by the Government Accountability Office. About one-third of GAO's 500 phone calls to the Part D help line resulted in inaccurate or incomplete information or no response at all. GAO also found that the reading level of the Part D materials it examined ranged from seventh grade to post-college, even though 40% of seniors read at or below the fifth-grade level. CMS said that although GAO's findings do not present a complete and accurate picture, steps are being taken to implement the recommendations.
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Driving Primary Vendor Compliance to Increase Pharmacy Purchasing Savings
April 17th 2025This white paper will examine some common—and costly—assumptions about vendor compliance. We’ll show that pharmacies must do more than meet the bare minimum to stay competitive. We’ll also discuss solutions that pharmacies can leverage to optimize compliance, drive savings from their primary vendor, unlock additional pharmacy savings and enhance purchasing.
