Can I say "I'm sorry"?
Pharmacists are often reluctant to apologize. One fear is that lawyers may use their statements against them. Another fear is that they may be violating their own malpractice insurance policies. But there can be advantages to saying, "I made a mistake; I am sorry." A patient may be saved and a possibly explosive situation may be cooled. For most of us, it is the natural thing to do.
Key Points
The pharmacist's first reaction was "We didn't do that." After a short, heated conversation, he reportedly accused Joann of replacing the drugs for high blood pressure with the testosterone tablets. The claim was eventually resolved, much later and at considerable expense.
What if the pharmacist had admitted his mistake and apologized? There are advantages to saying, "I made a mistake; I am sorry." A patient may be saved and a possibly explosive situation may be cooled. For most of us, it is the natural thing to do.
Assessing Financial Impacts of Pharmacist-Led Interventions in Pediatric Ambulatory Care
December 5th 2023According to a poster abstract presented at the ASHP Midyear Clinical Meeting & Exhibition, specialty pharmacy services were used for a variety of conditions that have been reported in adult populations.
