Time-Saving Solutions to Optimize Operations

A successful community pharmacy can be one that effectively cares for patients while keeping workflow efficient and the workforce unburdened. However, nowadays, the most successful community pharmacies go above and beyond, utilizing tools and technology that set them apart from other businesses.

“Our vision today is to deliver better tools to allow pharmacies to not just survive, but to thrive,” said Jon Carlson from Outcomes during his Total Pharmacy Solutions Summit Winter 2025 presentation. “We’re all aware of the challenges that pharmacies have faced over the last decade: shrinking reimbursements, consolidations, closures, burnout. But even with all these headwinds, a compelling shift has emerged.”

According to Carlson, this shift is occurring among community pharmacies across the country, which are gradually becoming premier health care destinations that were once at primary care physician and family doctors’ offices. As Gen Z and millennial generations begin becoming more regular pharmacy customers, solutions and technologies like those offered by Outcomes will allow pharmacies to meet their patients directly where they are at.

During their session, titled “Time-Saving Solutions to Optimize Operations,” Carlson was joined by a fellow Outcomes colleague, Nic Bernabe, who oversees automated pharmacy solutions.

From the tools and solutions Outcomes has made its name through to the new offerings breaking ground in the pharmacy industry, the Outcomes representatives graced the Solutions Summit audience with a succinct yet detailed array of ways pharmacy businesses can become more profitable. Learn from Carlson and Bernabe as they discuss the reasons why community pharmacies continue to trust Outcomes and their solutions.

Explore more of our coverage from the Total Pharmacy Solutions Summit Winter 2025: Advocacy in Motion.