Latebreakers: Survey: Seven out of 10 customers interested in Rx kiosks

August 20, 2007

Seven out of 10 customers of leading retail chain pharmacies are interested in having a kiosk to pick up and pay for their prescriptions, including when the pharmacy is closed.

Seven out of 10 customers of leading retail chain pharmacies are interested in having a kiosk to pick up and pay for their prescriptions, including when the pharmacy is closed. This finding comes from the latest Boehringer Ingelheim Wilson Rx Pharmacy Satisfaction Digest survey. The survey also found the following: More than 33,000 pharmacy customers cited convenience as one of the top three drivers of pharmacy customer satisfaction, along with price and overall professional services, short lines, convenient store hours, and 24-hour pharmacy access; three out of five customers wait in line for five or more minutes to pick up their prescriptions; and more than one-third of customers said they could not pick up or drop off their prescriptions because the pharmacy was closed.