Walgreens recently launched the “Missing Therapy–Statin Use” program to help identify patients with diabetes who are not currently taking a statin and provide education and physician outreach around the heart health benefits of statins. “The American Diabetes Association (ADA) recommends that diabetes patients over the age of 40 include a statin as part of their drug therapy to lower their risk for heart disease,” Broadus said. “Yet, many patients with diabetes have never been offered a statin.”
CVS launched its Transform Diabetes Care program in 2017 and expanded it in 2019 to focus on prevention and early identification of diabetes, as well as hypertension, a common comorbidity of diabetes. The program helps pharmacy benefit manager (PBM) members control their diabetes through a combination of personalized support and coaching focused on improving medication adherence and better control of HbA1c.
“More than 50% of members with uncontrolled diabetes who enrolled in the program have moved to a controlled status and, on average, members have improved HbA1c by 1.2 percentage points,” said Peter Simmons, RPh, vice president of Chronic Care Optimization at CVS.
Personalized coaching and support for healthy lifestyle behaviors can be delivered at the pharmacy or by phone. Members can also receive diabetes monitoring at MinuteClinic locations at no out-of-pocket cost, including A1C checks.
“In addition, members are offered a connected glucometer, which shares their blood glucose levels with a pharmacist-led team via a health cloud, enabling the team to identify potential issues and intervene with 1-on-1 coaching,” said Simmons.
Patients have the option of not only getting refill reminders by text but can also text their requests for refills.
“Patients commonly convey that they’re frustrated, and that they find their diabetes to be challenging, inconvenient, and difficult to manage,” Simmons said. “Our expanded program is designed to make it easier for a broader range of patients to keep their diabetes under control, prevent complications, and manage related conditions like high blood pressure in a coordinated way.”
As well as counseling patients already diagnosed with diabetes, pharmacists can screen those who may be at risk.
“Per the American Diabetes Association (ADA) Standards of Medical Care in Diabetes, an informal assessment of risk factors for [type 2 diabetes mellitus] or the use of a validated tool should be used in asymptomatic adults,” Smith said. “The ADA Risk Test is readily available on page S21 of the 2020 guideline and is a good tool for pharmacists to review with patients.”
Screenings can provide an opportunity for pharmacists to suggest preventive steps that can reduce an individual’s risk, such as healthy eating habits and exercise.
“Often, pharmacists feel they need to be a Certified Diabetes Educator (CDE) in order to effectively provide diabetes education to patients, which is inaccurate,” Smith said.
Many health care professionals hold the title of diabetes educator while working toward the hours of hands-on education required before the CDE exam.
“Ideally, pharmacists should have basic knowledge of counseling tips for available diabetes medications, basic diet information for patients living with diabetes, an understanding of guideline recommendations for glycemic goals and pharmacologic treatment, and the ability to recognize glucose patterns from home monitoring,” Smith said. “These are all covered in the APhA Diabetes Certificate Training Program which offers online modules for learning at a self-set pace and a hands-on live seminar for application of the material covered in the modules.”
As pharmacy schools offer more diabetes management education, newer graduates may need less additional training, but there are multiple options should training be needed.
“I wanted to be sure my pharmacists were knowledgeable,” said Martin of her Texas-based pharmacy Martin’s Wellness Dripping Springs Pharmacy. “So I sent 4 of us to a certified diabetes education class (20 hours of CE) at a local college of pharmacy. This allowed a confidence level that benefited the pharmacists and our patients."
1. New CDC report: More than 100 million Americans have diabetes or prediabetes [news release]. CDC’s website. https://www.cdc.gov/media/releases/2017/p0718-diabetes-report.html.