CVS Health has announced that it will expand its HealthHUBs to 1,500 locations by the end of 2021. Fifty CVS locations in the Houston, Atlanta, Philadelphia/Southern New Jersey, and Tampa, FL, areas will be converted to offer expanded services. This is about 15% of the CVS Pharmacy locations in those markets.
Three pilot HealthHUBs were opened in Houston earlier this year. The stores offer personalized pharmacy support programs and expanded MinuteClinic services, as well as one-on-one and group counseling on topics such as nutrition and weight loss. HealthHUBs will have a care concierge in each location, a person responsible for customer engagement, including educating customers about service offerings, helping them navigate in-store services and events, and connecting them to in-store healthcare providers. They will also have community spaces for group events such as health or yoga classes.
More floor space in each location will be devoted to the new services, while other offerings like greeting cards will get less space.
“HealthHUBs are a powerful example of how CVS Health can provide consumers with convenient, personalized and integrated access to local health care,” the company said in a statement. The statement outlined CVS Health’s strategies to accelerate growth. "Our goal is to fundamentally transform the consumer health experience for the millions of Americans we interact with every day, while creating value for our patients, members, partners, and shareholders," says Larry J. Merlo, president and CEO, CVS Health.