Delivery of patient-centered care is a priority for clinicians and healthcare leaders alike. Making the switch from reimbursement based on a fee-for-service model to value-based care is changing everything.
Clinicians' workflow is being streamlined to enable them to focus on improving outcomes. This focus on efficiency is also applying itself to pharmacy, as pharmacists look for ways to maximize time spent on patient-care initiatives. From medication therapy management (MTM) to transition-of-care programs, the role of pharmacy has never been more critical. However, in a time of budget constraints and cost-containment measures, when staff cannot be added, this poses a management challenge for day-to-day pharmacy operations.
To deliver high-quality patient-centered care, hospital and pharmacy leaders need to maximize the efficiency of their pharmacy operations in support of overall hospital initiatives and goals.
Pharmacy staff must be involved in supporting critical strategic mandates such as reduction of unnecessary readmissions and extension of the continuum of care. Specific areas of focus include integration of pharmacists into care transitions, improvement of post-discharge medication adherence, and provision of clinical pharmacy services in ambulatory care environments.
Pharmacists and technicians need to practice at the top of their licenses and/or certifications to provide the greatest possible value. Efficiency will not be optimized if pharmacists perform tasks that could be accomplished by technicians or if technicians spend time on work that could be automated.
Pharmacies need to adopt appropriate levels of automation so that staff can focus on the highest-priority clinical initiatives.