Norman Chapin
|
The emergency department can be a fertile target for doctor shoppers. Patients will go from one ED to another, presenting
with toothaches, migraines, backaches—the really subjective complaints, according to Teri Kisselbrack, R.N., education coordinator
for the ED at Columbia Memorial Hospital, Hudson, N.Y. "They may come in with a toothache, and it may be very obvious that
they have poor dentition, so there's nothing to say they don't have a toothache."Since February 2003, the Columbia ED has been using technology that helps them watch for doctor shoppers and others who would
divert drugs outside the system. The tool, a HealthMatics ED (HMED) system from Allscripts, is a software application that
automates an ED, from patient tracking to clinical documentation.
HMED provides a patient summary of past ED visits for the physician or physician assistant to review, Kis selbrack explained.
If that patient has a history of presenting with complaints typical of drug abusers, it's a red flag for the physician, who
can then proceed as clinically appropriate.
"The next step is to link our experience with that patient to the experience they've had at other hospitals, because some
patients trying to get inordinate amounts of controlled substances will go to several EDs in an area," said Norman A. Chapin,
M.D., medical director, Emergency Treatment Associates, and chief of the department of emergency medicine at Columbia.
John Fields
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One challenge to communication with other systems' ED computers is the potential for privacy violations, according to John
Fields, R.N., product manager for HMED at Allscripts, whose background in cludes work as an emergency nurse. "But there are
perfectly appropriate ways to present the prescribers with clinical information that should raise questions about potential
doctor shopping."Another tool for ED drug diversion is the venerable prescription pad—sometimes altered, forged, or stolen—a particular problem
because of the work flow and chaos of an ED, said Chapin. "Things happen that you have to respond to very quickly, and all
of a sudden your prescription pad is on the desk and you're in with a critical patient," he said. "It's a fairly public area,
so it's not that difficult for several prescriptions or a prescription pad to go wandering."
Altering an Rx by adding zeros has been a common way for people to obtain more drugs than intended. "It's more difficult if
you write outtwentyin addition to20 Percocet, for example," Chapin said. "But a lot of ED physicians, in a hurry, will just writedispenseand then the number 20." From that it's relatively easy for the patient to turn the 20 into 200.
Even with the current New York State requirement that each prescriber have his own preprinted Rx pads, trying to track boxes
of pads for all the different providers could be a nightmare. But at Columbia all those pads are locked away, to be used only
if the computer system is down.
Using HMED, each prescriber prints out his own Rxs on special copy-proof paper obtained from the state. "That has minimized
the patient's ability to alter or replicate the prescriptions out in the community," Kisselbrack said. "All our community
pharmacists are familiar with what our prescriptions should look like. They're legible. Each physician's DEA is clearly printed,
and the physician or physician assistant has to sign off on them before they leave, so it has helped us tremendously in not
having to track Rx pads that used to disappear—and then we'd have all these bizarre prescriptions popping up."
Although the prescription paper is kept in a contained area and difficult to access, it could be taken, but with much less
likelihood of diversion success, Chapin said. "It would be almost like trying to forge a dollar bill."
In addition, Fields said, diversion by hospital personnel is unlikely with technology because every step is audited. "In the
manual world, as a nurse, I had general access to medications; so if I did have a problem with drugs, I could just go get
them and sign them off to a patient. But in the electronic world ... we can produce an audit trail going back as far as when
the system was first turned on, to see if there is any pattern.
"For example, I can think, 'Gee, how come Nurse Jones' patients always require 50 mg of morphine before their pain goes away,
and everybody else's only require two?' I can get into the details, because maybe Nurse Jones legitimately takes care of the
sickest, most-in-pain patients. But I can then compare those patients electronically and say, 'No, something's really wrong
here.' Then I follow the audit trail."
THE AUTHOR is a writer based in New Hampshire.
