What it’s all about
A lady came to me wanting help with restless leg problems that tormented her. I don’t believe in aggressive sales to my customers; if I do not think there is an over-the-counter that will truly help their particular condition, I'm not going to sell them something that I don't think will truly help. However, I had just read about the role that iron deficiency plays in restless leg syndrome. I found the best OTC iron formulation that we sell and told her to please come back and tell me if it worked or if it did not. Some time after this encounter, the lady came in, and with a smile she could not contain she happily told me that my recommendation had worked! I told her how truly grateful I was that my recommendation had helped her. This is a customer that has had a hard life just in general. She was brought to tears simply by the fact that I had sincerely wanted to help her, and that I was just as thrilled about her restless leg problem being relieved as she was!