Feel free to drop in any time
Mr. F was a gentleman in his late 80's—he lived alone after his wife had died. He had been prescribed eye drops to be used twice a day in preparation for eye surgery. His neighbor had helped him for several days but was no longer able to do so. He had been a patient and customer of ours for many years. I told him to come into our pharmacy twice a day at the time he needed the drops put in. We were open 7 days a week and all our pharmacists, technicians, knew him very well. He came in twice a day—one of us would take care of inserting the drops for him. Surgery went well. Several months later, he had a birthday—he brought us a thank-you birthday cake!