Conducted in July 2014 by Langer Research Associates, the survey comprised random-sample telephone interviews with more than 1,000 ongoing medication users 40 years of age and older. The margin of error was 3.5.
The survey found:
· Among patients participating in medication synchronization programs, 83% find them “extremely or very” helpful in managing their medication refills.
· Of patients enrolled in synchronization programs, 74% said the programs help them improve their overall medication adherence.
· Medication synchronization enrollees were 10% more likely to be “highly satisfied” with their pharmacy.
· Among survey respondents who were not enrolled in medication synchronization programs, 50% said they were “very” or “somewhat” interested in the programs.
“Three out of the five quality measures used by the Centers for Medicare and Medicaid Services as part of a health plan’s Star Ratings are about adherence,” Hoey said. “To put it simply, community pharmacies that do a good job helping patients take their medications will be more likely to be included by health plans in their pharmacy networks.”
NCPA offers a promotional toolkit to help pharmacies recruit patients for medication synchronization programs. It includes a sample news release, a customizable letter to the editor, sample social media posts, telephone scripts to be used by pharmacy staff, and a Power Point presentation that can be used in community outreach.